FAQ - PatchPulse
Real-time game updates, simplified.
Platform & Data Sources
How are patches sourced?
PatchPulse ingests data through direct integrations with Steamworks, Epic Games Launcher APIs, and official publisher RSS feeds. We cross-reference every release against community-maintained repositories like the Cyberpunk 2077 Fix Hub to verify build numbers and changelog accuracy before broadcasting to your dashboard.
Do you track mod compatibility?
Yes. For supported titles like Baldur's Gate 3 and Stellaris, we flag breaking changes that affect major Nexus Mods. Our dependency tracker warns you if a hotfix alters script extensions, asset paths, or DLL dependencies.
Subscriptions & Payments
What is the refund policy?
We provide a full 14-day refund window for all paid tiers. Requests submitted within two weeks of purchase are processed automatically via Stripe, with funds returning to your original payment method in 3–5 business days. No justification required.
Can I switch plans mid-cycle?
Absolutely. Upgrades are prorated immediately, while downgrades take effect at the next billing date. Team licenses allow you to reassign seats instantly from the dashboard without waiting for a renewal cycle.
Alerts & Integrations
Why is my alert delayed?
Delays typically stem from publishers pushing silent hotfixes that bypass standard storefront metadata updates. Our polling crawlers run every 12 minutes, but Discord webhook queues can add 4–6 minutes during weekend traffic spikes. Enable the "Instant Fallback" toggle in your notification settings to bypass standard queues.
How do I troubleshoot failed webhook deliveries?
Check that your Discord channel ID remains active and your bot holds "Send Messages" permissions. If you encounter HTTP 429 rate limits, PatchPulse automatically retries payloads using exponential backoff up to 24 hours. You can view delivery logs under Settings > Webhook History.
Still have questions?
Our engineering and support teams monitor tickets during Pacific business hours. For deployment blockers or API quota issues, reach out directly.
Contact Support Debug Webhooks